FAQ

Orders are shipped within 2 business days . You will receive a confirmation email with a tracking number as soon as your package is picked up by the carrier.

We work with several carriers depending on the weight and destination:

• La Poste (Colissimo) — lightweight orders, tracking included
• Mondial Relay — delivery to a collection point
• Chronopost / DPD — express home delivery
• UPS — orders over 30 kg

We primarily deliver within mainland France . For any delivery requests outside of France, please contact us at contact@sulcs-bbq.fr or by phone at +33 6 64 79 08 46 so that we can review your request.

Yes, every order is tracked. You will receive a tracking link by email as soon as your package is shipped. You can then track your delivery directly on the carrier's website using the provided tracking number.

We accept the following payment methods:

• Credit card (Visa, Mastercard, CB) — secure processing via Stripe
• PayPal

All payments are processed in a completely secure manner.

Yes, absolutely. All payments are encrypted and secured via Stripe , one of the world's most trusted online payment systems. Your bank details are never stored on our servers.

Yes! Our barbecues and rocket stoves are designed and manufactured entirely in France , in our workshop. We use 3mm laser-cut steel to guarantee strength and durability. Why make things complicated when you can keep them simple and robust?

Our barbecues are available in several categories:

• Original — our flagship model with a clean design, ideal for versatile use (kebabs, griddle, direct cooking).
• Classic — a version with a traditional design, just as robust, perfect for lovers of classic barbecue.
• Table / Portable — compact version for use on the go or on the terrace.

Consult our product sheets for dimensions, weight and options available on each model.

Yes, our high-temperature paints are compatible with wood-burning stoves, inserts, fireplaces, and barbecues . They withstand temperatures up to 900°C and are specially formulated for metal surfaces exposed to high heat. Available in aerosol cans or pots.

To renovate a barbecue, we recommend:

• A high-temperature undercoat to properly prepare the surface.
• High temperature paint 900 °C (preferably matte black for the forged look) as a finish.

For areas exposed to direct flame heat, choose the ultra-high temperature version. If you have any questions, please don't hesitate to contact us.

You have 14 days from the date of receipt of your order to exercise your right of withdrawal. To initiate a return, please contact us by email at contact@sulcs-bbq.fr , specifying your order number and the reason for the return. Return shipping costs are the responsibility of the customer, except in the case of a defective product.

If your product is defective upon receipt, please contact us within 48 hours at contact@sulcs-bbq.fr , attaching photos of the problem. We will quickly find a suitable solution: replacement, exchange, or refund, depending on the circumstances.

Our team is available to answer all your questions:

• Telephone : 06 64 79 08 46
• Email : contact@sulcs-bbq.fr

We are committed to responding promptly to all your requests.